Everything BBVA does to help people protect themselves from fraud
People entrust something as important as their money to banks. Financial institutions, and in particular BBVA, have cutting-edge tools and technologies to combat fraud and cyber threats, provide free training, and have redoubled their efforts to warn and inform customers about these risks. However, the main defense is that people should never share their passwords.
BBVA works to ensure that people can protect themselves from fraud because the security of their money is critical. Individuals should be aware of the security measures the bank provides through digital channels.
When working in a digital environment, it is essential to be able to verify the identity of the person performing each transaction. BBVA has its own proprietary technology developed in conjunction with Veridas that enables completely remote customer registration with all the necessary guarantees through the app. Access to the app and verification of the customer's identity for transactions can be done in various ways, according to the customer's preference, with biometrics standing out for security and convenience.
Monitoring the use of payment methods, particularly credit or debit cards, is especially important. BBVA cards are equipped with top-tier security measures, including the ability to set limits on operations, such as maximum amounts that can be withdrawn from ATMs or spent on physical purchases, as well as usage controls like blocking online purchases. Additionally, there is an option to keep the cards turned off, only activating them when needed, which can be done easily through the app or online.
In addition, Aqua cards have complementary security measures, such as omitting the customer's printed name to protect the customer's identity in case the card is lost. They also feature a dynamic CVV code, which changes with each transaction, preventing unauthorized use of the card.
Alerts are a crucial part of the security measures available when operating with BBVA. They enable timely detection of any anomalies and, if fraud is involved, allow appropriate actions to be taken swiftly.
Additionally, a section with security tips is available to all customers, aiming to protect not just their banking transactions but their entire digital life. One of the latest innovations is the "Security level" feature, which informs each customer about their use of the app's security measures and offers personalized advice on how to optimize them