The Essentials of BBVA (Part III): The Peruvian team
Over the past few months, the whole world is making an extra effort amidst the sanitary and economic crisis prompted by the COVID-19 pandemic. Banking is an essential service and as such it has a key role in economic activity. Peru was no exception, and BBVA continued to serve its customers and clients with all their financial needs.
In this new installment from The Essentials of BBVA series, Roy Zevallos, a manager at one of BBVA's offices in Lima, shares with us how the Peruvian team has lived through this period of distress. For Zevallos there are three key components to work as one team: to be in high spirits, to encourage others, to follow the rules promoted by BBVA and to abide by the regulations imposed by the local government.
BBVA implemented a series of protocols in Peru so branches can ensure the respect of health measures in place during this time. These include social distancing between employees and customers and clients, specific rules to access buildings and branches, use of hand sanitizers and temperature checks for customers entering the premises.
All these efforts at BBVA branches have been key to guaranteeing business continuity and serving Peruvian customers requesting financial aid from government-backed programs such as Reactiva Peru. "It is important to support our customers and clients so they can continue to have liquidity, thus preventing the disruption of the payments cycle," says Zevallos.