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Innovation Updated: 30 Nov 2017

BBVA continues to innovate in Latin America

Argentina, Peru, Colombia and Chile are examples of BBVA’s commitment to digitization and to offering the most advanced services for customers in the all markets where the bank operates. Chatbots, online investment funds and corporate leasing functions are all evidence of the bank’s progress in Latin America.
Manuel Rado Quirós
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BBVA continues to make new improvements for its customers. In Latin America, each franchise is focused on different areas of innovation in order to improve their customers’ experience by digitizing products and services.

Artificial Intelligence

BBVA customers can use voice and chatbots to send money to other smartphones

BBVA customers in Spain now have access to a new feature that completely simplifies mobile-to-mobile money transfers. The transfers are totally secure and do not require customers to use BBVA’s mobile banking app. Both Android and iOS users can send money through BBVA’s “chatbots” on instant messaging apps like Facebook Messenger and Telegram. And those using the iOS operating system (iPhone) will also be able to do so with the voice assistant, Siri. All this has been made possible thanks to an evolution of the Bizum system, which enables users to send money between cell phones with the apps of the major Spanish banks.

In Argentina, for example, BBVA Francés has decided to add Facebook Messenger to its communication channels on its FrancésGo platform for benefits, discounts and experiences.  This increases the communication channels customers can use, allowing them to engage with their bank whenever, wherever and however they want.  This chatbot is in addition to the two other channels that were already available: the website and the app.

FrancésGo was the first mobile channel in Argentina to allow customers to find information on all of BBVA Francés’ card promotions by text message. It currently has more than 700,000 registered users.

BBVA Continental in Peru has the same goal for its customers: to save time and improve their experience with flexible technological solutions. It is the first bank in the country to enable its ATMs to allow users of the mobile electronic wallet, BIM, to withdraw cash without a card. To do so, customers have to open their BIM and enter a specific code number for BBVA Continental (*838#). They will then receive a text message with a code they must enter to be able to withdraw the cash.

In terms of corporate services, BBVA Chile is the first bank in the country to launch a digital leasing function that allows clients to pay their fees online or download the current operations certificates on BBVA’s net cash transactional website.

The subsidiary also made improvements to its . The goal is to make interaction with it simpler, faster and more intuitive for its customers.

In addition to innovations in apps for customers, the bank has also promoted investment funds in the region. BBVA Asset Management announced the 2018 launch of an online investment fund manager in Colombia. This will allow customers to manage their fund on the BBVA Móvil app, without having to go to a bank office. This process will streamline the paperwork for both the bank and customers through electronic signatures, biometric authentication and online document verification.