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Innovation

Innovation

BBVA now has 16 million digital customers, up 21% from the first half of last year, and 10.2 million mobile customers, up 45% year-on-year. The bank is also developing a wide range of products and services, including digitized traditional products like mortgages, insurance and loans, as well as native products like Wallet, Link and Wibe.

The banking core is undergoing a transformation to be able to connect with the customer at any time and at any place: with the cloud, Business to Business (B2B) connections, Business to Consumer (B2C), Bring Your Own Device (BYOD), Big Data and IoT sensors. All these ways of communication must coexist and the challenge for banking is to improve them every day to meet current expectations.

Expectation is building among the 17 shortlisted Latin American candidates that will be pitching their projects during the BBVA Open Talent Latam 2016 final. Today, Monday, they will be working long and hard on fine tuning their project presentations, with help from BBVA experts. The winners will be announced tomorrow, Tuesday..

The digital ecosystem in Mexico is changing and growing beyond expectations. New players are emerging with whom the banking industry can co-exist. Meanwhile, changes in technology are improving customer experience since the services add value to both personal and business activities.