Google Cloud, Amazon Web Services, Red Hat, Cisco, IBM, Genesys, Salesforce and Telefónica all form part of BBVA's strategy of technological alliances. Thanks to these partnerships, BBVA has built up ways of working together, set up expert teams and developed cutting-edge tailor-made solutions with the most innovative tech companies, which are key to its growth and digitalization plans.

The main mission of BBVA's Security Operations team is to adopt all the necessary security measures in the face of an increasingly diverse cybercriminal reality. To this end, it has highly specialized teams in charge of assessing the security measures and processes implemented in the Group, as well as monitoring, detecting, and responding to any security risk or threat. Hundreds of hackers make up this team worldwide, organized into offensive, defensive, and transversal teams.

BBVA has become the first bank in Spain to make registration and login available to its customers at online retailers and service providers through a new Bizum service. This new way of operating online allows customers to streamline the processes related to registration and access to their personal accounts in companies, businesses, or digital providers. Consequently, it eliminates the need to enter data -such as email or passwords- and allows the entire process to be carried out by simply providing the telephone number associated with Bizum. Since BBVA integrated the Bizum service in 2016, more than four million of its customers use this solution daily to pay.

BBVA has relied on behavioral economics techniques to encourage employee participation in cybercrime training. The messages conveyed through the use of these techniques have effectively doubled interest in the course and, in some cases, increased course attendance by up to 70%. The initiative, which has been recognized by the Global Association of Applied Behavioural Scientists, will succeed in making the bank’s regular cybersecurity messages to its customers more effective.

BBVA has implemented a business banking service model that speeds up the response to the financial needs of multinationals when they expand into new markets. Employing more than 2,500 specialized managers, the new "Cross-Border" model cuts the requirements for opening non-resident accounts by up to 70 percent, thus drastically shortening the time required to set up new subsidiaries. BBVA Business Banking already works with more than 120,000 subsidiaries of business groups in 14 countries.

Garanti BBVA, a leading force in digitization in the Turkish banking industry, has announced the launching of Garanti BBVA Digital Assets,  the first venture of its subsidiary Garanti BBVA Financial Technologies. With a pilot already in progress, the company will initially provide services for transfer and custody of bitcoin and ether in the cryptoassets market.

The U.S., China and Europe are leading the development of this technology, which uses principles of quantum physics to perform calculations and information processing and has the potential to solve complex problems.

Presentation in March 2023 of the agreement to install a quantum computing center in San Sebastian, which will house the sixth IBM Quantum System One computer in the world. Image: EFE /Javier Etxezarreta

BBVA, Banco Santander and CaixaBank have joined forces to tackle one of the biggest challenges facing the banking sector, financial fraud. The three Spanish banks are working on tools to exchange relevant information and data to help prevent financial crime.

Iberpay, Swift, BBVA and several international banks have successfully completed the first pilot to process, in a real environment, instant payments between different currency areas. Their ultimate goal is to improve these international payments involving currency exchange in terms of speed, transparency, cost, availability and accessibility.

Chatbots have been automating everyday customer service tasks for years: they lighten the workload for employees and help businesses save time and money. The emergence of ChatGPT, however, has widened the scope of the technology, and its potential for streamlining and maximizing business processes, beyond anything we’ve seen before. The new chatbots can even write e-mails and debug computer code. ChatGPT’s instant popularity has prompted well-known app factories to launch a flood of similar artificial intelligence tools, but the benefits it offers for a specific range of communication and analysis tasks also come with limitations in a business setting.