In this second article, BBVA experts in various fields give their views on the changes and breakthroughs that happened during 2019, and the ones we will see in the technological banking landscape in 2020.
Innovation
Innovation
Garanti BBVA Executive Vice President Didem Dinçer Başer joined the Women in Technology (Wtech) Association at their inaugural event, ‘Human Diversity in Technology.’ The Wtech Association aims to increase the number of women in technology by helping them fulfill their potential and advocating for equal opportunities. Didem Dinçer Başer participated in a panel entitled ‘Future with Technology’ where she discussed the future of digital banking and ever-changing customer expectations.
The role technology plays in people’s lives –both personal and business– is continually growing. As a bank, BBVA committed to transforming itself digitally long before the start of the last decade, understanding that technology was going to have a huge impact on how the industry operates. In this article, BBVA experts in various fields give their view on the changes that 2020 will see in the technological landscape.
Mobile applications have helped tremendously for those who don't wish to navigate the hordes of holiday shoppers around the mall or department store - much like a taxing game of slalom.
One of the biggest challenges in advanced analytics is developing mechanisms to determine how reliable the decisions made by algorithms are. Now, research by BBVA’s Artificial Intelligence Factory is proposing a new method to make machine learning models capable of expressing the uncertainty in their predictions in a clearer manner. It’s an exploratory approach to make artificial intelligence more transparent, measure the reliability of its predictions and fine tune the accuracy of its results.
The past 12-months have seen significant evolutions in the way BBVA uses technology to provide banking products and services. This is a selection of this year's BBVA digital transformation highlights.
Garanti BBVA continues to raise the bar by delivering state-of-the art functionality that helps big businesses and SMEs alike with their business needs.
Forbes contributor Blake Morgan highlighted in a recent article that digital transformation and customer experience go hand in hand. She goes on to share 100 statistics that demonstrate the growth and importance of digital transformation and its impact on customer experience, as well as the digital challenges and opportunities that companies are likely to face in the future.
The BBVA's Turkish unit has a long history with digital transformation and continues to break new ground. The evolving role of bank branches plays a big part in this transformation - a topic that was discussed in depth at the RBR Bank Transformation Conference in London.
The Garanti BBVA mobile application uses biometric authentication technology to provide customers a better user experience and increased security. The bank’s customers’ warm response — registering more than 800,000 activations using iris recognition per month— validates the bank’s investment in the technology.