Alberto Hernández

We tested OpenAI’s GPT-3 (one of the largest Artificial Intelligence (AI) language models ever created) on ten Spanish customer conversations about banking. Without any previous customization, re-training or transfer learning whatsoever, we asked it to generate summaries that would be useful to any bank agent who joins (or retakes) the conversation.

Cost and revenue factors impacting economic activities are often too complex to be properly modelled, in which case optimization through Artificial Intelligence (AI) can lead to academically correct solutions that fall far from being economically optimal solutions.