Mobile banking

Following the efforts made by the Interbank Card Center (BKM) in Türkiye to simplify payments among individual and self-employed customers, Garanti BBVA has now launched the ‘Request Payment’ feature via its mobile and online banking services.

BBVA has become the first bank in Spain to make registration and login available to its customers at online retailers and service providers through a new Bizum service. This new way of operating online allows customers to streamline the processes related to registration and access to their personal accounts in companies, businesses, or digital providers. Consequently, it eliminates the need to enter data -such as email or passwords- and allows the entire process to be carried out by simply providing the telephone number associated with Bizum. Since BBVA integrated the Bizum service in 2016, more than four million of its customers use this solution daily to pay.

The Banker magazine, owned by the UK-based Financial Times group, has honored BBVA as Spain’s best-performing and fastest-growing bank. In addition, BBVA is Mexico's leading bank by capital adequacy and ranks among the 'Top 5' in Türkiye, Colombia and Peru. To compile its league table of leading banks, The Banker examines 30 indicators using its own in-house method.

BBVA's country manager in Spain, Peio Belausteguigoitia, spoke on Wednesday to underscore the bank's excellent performance in Spain, driven by a strategy of healthy organic growth via customer acquisition and strong progress in almost all line items of the income statement. Speaking at the UIMP summer course hosted by the APIE and BBVA, Mr. Belausteguigoitia stressed that one out of every five customers who open an account for the first time or decide to switch banks chooses BBVA. As a result, the bank ended 2022 with a record intake of new customers, while the figure for the first five months of this year is already close to 500,000.

Garanti BBVA Mobile, Türkiye's most widely used banking application, maintains its leadership among private banks for the services it provides to individual customers and corporate clients.

After just a year and a half of landing in the country with a free, 100% online service, BBVA has positioned itself among the top five financial institutions in the country, according to the annual ranking World’s Best Banks by Forbes and Statista. Specifically, BBVA ranks as the fourth best bank in Italy, ahead of many traditional and native banks in the country. Digital services and customer support were the most highly rated criteria among respondents. BBVA also ranked among the best banks in Spain and Mexico.

BBVA offers parents the opportunity to use the bank's website or smartphone app to open a commission-free account for their kids as soon as they are born.

BBVA acquired more than one million customers in 2022 in Spain, of which just over half -521,802- were through digital channels (web or mobile). This figure represented an increase in BBVA's digital customer acquisition of 13.21 percent compared to 2021, with mobile, with 71.5 percent of total digital acquisition, being the most used channel. For 2023, the bank will continue to promote its digital recruitment strategy through different campaigns focused on rewarding customer loyalty, such as the 'Invite a Friend Plan', among others. For this year, the entity has set itself the goal of revalidating the figures of 2022 and acquiring another half a million digital customers in Spain.

The BBVA Group is debuting fully digital retail banking in Italy, with a unique value proposition and customer experience. BBVA is entering the Italian market with free digital banking; one of the most secure cards in the world - as there are no printed numbers on the card, and a dynamic CVV - unmatched in Italy; and financing products at competitive prices.

In line with BBVA’s commitment to SMEs and aware of entrepreneurs’ new needs, BBVA in Peru has launched the profile ‘Mi Negocio’ (My Business) on its app so that individuals with a business can manage their personal finances as well as finances for their businesses on the same platform.

Valora Coches, the BBVA Group tool for customers and non-customers that helps you decide whether to change your vehicle or not, continues to grow. From its late February 2020 launch in Spain until July 2021 it registered almost two million hits and more than 900,000 vehicle searches. In March 2021, the tool reached its highest figures with 100,000 hits and 50,000 car searches.

The BBVA in Spain app is celebrating its 10th anniversary as a key element in the bank’s commitment to lead the digitalization of banking in the country. Since 2011, the app has adapted its functionalities to the times and needs of its customers, at first by allowing them to operate remotely with ease and total security, and over the years with the deployment of a wide range of personalized tools to help them make decisions about their personal finances.

Changes to Turkey's banking legislation herald a new stage that will see customers increasingly shifting towards digital banking. In anticipation, Garanti BBVA - the bank that spearheaded the development of online banking in the country - has digitized its entire customer onboarding process and allows banking transactions to be carried out easily, quickly and safely.

As part of its work around helping people better understand their financial health and make better financial decisions, BBVA USA recently launched BBVA Insights in its online banking and mobile banking app.

Users without a bank or credit card can easily receive a new password by logging on to Garanti BBVA Mobile with their new ID.

BBVA and Xiaomi have signed a strategic agreement so that the technology company's smartphones launched in the Spanish market have the financial institution's mobile banking application pre-installed exclusively. This is Xiaomi's first alliance in Europe with a bank.

On December 18, 2020, Turkey will start the use of FAST instant payments systems. In this line, Garanti BBVA is committed to these solutions and will roll out its easy linking services that will enable instant transfers anytime without the need for IBAN.

BBVA has launched a service in Spain that allows customers to instantaneously and securely pay for lottery tickets and bets and collect winnings using their mobile phone. By going to the bank's app, customers can use Bizum to generate a QR code that allows them to pay or collect money at 11,000 Loterías y Apuestas del Estado retailers. This is the first time that people have been able to pay in physical stores using Bizum and a QR code.

The most popular and innovative credit card in Turkey, Garanti BBVA’s Bonus, has launched the service ‘Bonus Check-up’. This service informs customers of their finances and offers guidance when their credit card applications are denied.

With data as of September 2020, BBVA has 35.6 million digital customers, double the number four years ago, and 32.8 million mobile customers, three times more.

Blue is a virtual assistant that uses various artificial intelligence tools to help BBVA customers use the mobile application to complete tasks as well get detailed, personalized information about their accounts. This is how it works.

BBVA is the first bank in Spain to allow zero-touch cash withdrawals from its ATMs, called ‘contactless ATMs’. This new way of accessing cash not only streamlines the process, it also provides additional protection to customers during times of pandemic.

BBVA has again been honored by Javelin Strategy & Research, with the independent research firm naming the bank’s online banking service as a leader in its 2020 Online Banking Scorecard.

BBVA USA today announced the launch of two digital updates designed to strengthen financial freedom. The bank launched its new mobile banking app, Mobile 9.0, and expanded transaction detail screen in mobile and online banking, both aimed at leveraging the bank’s technology expertise to provide a better experience and more control for customers.

BBVA in Uruguay has launched its banking application for Apple Watch, another innovation that makes life easier for customers.

BBVA in Spain’s mobile banking app adds an average of 60 new features every year. Users especially appreciated the ability to manage their finances on the app during the lockdown. They also value the channel’s speed - the app opens in just two seconds - and how easy it is to use.  Bank customers gave the app a score of 4.7 on Google - the highest in the industry and close to the maximum score of 5. The app reached this score after the outbreak of the pandemic, when it became and essential tool.

Compulsory quarantine due to COVID-19 has led to increased use of digital channels, especially mobile banking services, as can be seen in the BBVA franchises in South America.

BBVA’s Turkish franchise has improved the landing page of its Garanti BBVA Mobile app with an improved design and new digital banking features.

BBVA considers protecting the health of its customers and employees a priority, following the state of emergency declared in Spain due to coronavirus. For this reason, the bank recommends that customers do their banking on digital channels (the bbva.es website, the mobile app and BBVA Line) as well as with the more than 2,000 remote advisers. Specifically, the bank’s app makes it possible to bank remotely easily and with total security, and offers an array of tools to help customers control their expenses and personal finances effectively. It is no surprise that for the third year in a row, Forrester Research named it the world’s best mobile banking app in 2019.