Offices

BBVA received approval from the Chilean Financial Market Commission (CMF) to open a representative office in the country's capital, Santiago de Chile. It will focus on developing and promoting the investment banking business, under the management of BBVA Corporate & Investment Banking (BBVA CIB).

BBVA’s entire branch network in Spain is now operational after the bank reopened the last of the branches that had closed because of the COVID-19 health crisis. The branches will follow strict safety measures, and BBVA is relying on its appointment system—a service that was already available to customers but which is more important than ever—to encourage compliance with health guidelines and provide a better customer experience by cutting waiting times. BBVA Chairman Carlos Torres Vila visited a branch in Madrid to see how employees are handling this phase of the pandemic.

Between last week and this week, the bank will reopen an additional 250 branches, to coincide with Spain's careful easing of confinement restrictions. BBVA has also initiated the gradual return to work for those employees who fulfill critical business functions. The health of the bank’s customers and staff is the fundamental factor guiding this process. In the next few days, 200 employees and external contractors will return to their posts in central services, and 1,300 staff will return to branch offices throughout Spain.

BBVA continues taking security measures to stop the spread of the COVID-19 virus in Spain. Starting this Tuesday, the bank is operating its branches with 20 percent of its workforce, guaranteeing service in all municipalities where it has a presence.  This measures aims to protect the health of customers and employees, following the recommendations of healthcare authorities.

BBVA Compass San Antonio CEO Ryan Parker took the helm of the bank’s San Antonio market in July 2017 after a meteoric rise from relationship manager to commercial banking manager to his current position.

More than 100 years old, the changes that the building has undergone are a testament to our evolution as a country.

She has been listening through all possible channels for nine years. Gabriela Gutiérrez, of BBVA Francés in Argentina, has gone from headphones at the call center to designing digital solutions, but her senses are always trained on customers.

BBVA Executive Chairman Francisco González visited a branch in Barcelona to learn firsthand from some of the Group’s employees about how the business and customer relations are progressing during his visit to Catalonia. At a meeting with employees, Francisco González underscored what an important role the branch network plays for the bank.

The development of digital solutions for credit products, investments, opening accounts, ATMs, mobile apps, are just part of the daily routine for BBVA Bancomer’s dedicated and idiosyncratic teams.

Bank of Spain’s Circular 4/2016 on analysis and provisioning of credit risk will bring changes to the way in which banks classify and provision doubtful loans.This new standard seeks to improve transparency and comparability with the rest of European institutions.In this article, we take a look at the main changes that Spanish banks will have to face in the coming months.