Corporate information
Letter from the Chair
Dear shareholders,
2024 was a great year for BBVA, a year in which we once again stood out among European banks for our ability to combine growth and profitability. This strength has a positive impact on our shareholders, customers, employees and society as a whole.
Last year, we obtained our best results in history, with a net attributable profit of €10.05 billion, up 25 percent from 2023. Our return on tangible equity (ROTE) reached 20 percent, making us one of the most profitable banks in Europe. Furthermore, our tangible book value per share plus dividends paid, increased an average of 18 percent per year over the past three years.
These robust results allow us to continue reinvesting in our business and to maintain attractive distributions to our shareholders. Against 2024 results, we will distribute over half of our profit, more than five billion euros, including dividends and share buybacks. At the Annual General Meeting we will hold on March 21st, we will propose a €0.41 cash dividend per share which, together with the €0.29 paid in October, will raise the cash dividend per share to €0.70, a 27 percent increase over the previous year. In addition, in the coming months, we will also be implementing a new €993 million share buyback program.
This way we will have allocated over €18 billion to dividends and share buybacks since 2021, a sign of our firm commitment to value creation and shareholder distributions.
If we consider a broader timeframe, since the beginning of 2019, the value of our shareholders’ investment, which includes both dividends and stock performance, has nearly quadrupled. This represents a total return that is far superior to European and Spanish competitors (which have multiplied their investments by 2.7 and 2.3, respectively).
Total shareholder return (accumulated since 2019)¹
¹Total return includes evolution of stock performance + dividends: Stoxx Europe 600 Banks. Spanish banks: BKT, CABK, SAB, SAN, UNI weighted by market capitalization. Data from 01/01/2019 to 28/02/2025
We believe that banks play a fundamental role in economic progress and social well-being. We channel savings into productive investments, provide financing to families and businesses, and promote inclusive growth. This commitment is reflected in the significant increase in activity in 2024: lending rose by 14.3 percent year over year in the Group, which allowed 160,000 families to purchase a home. In addition, we provided new financing to 715,000 small and mid-sized companies and the self-employed, boosting their growth, and 70,000 larger corporations had access to BBVA financing as of the end of the year. Furthermore, over the past year, we allocated €22 billion to finance social infrastructure and support entrepreneurs.
In 2024, over 11 million new customers joined BBVA, reaching a total of 77.2 million active customers. Our pioneering, decisive approach to digitization has been key, with 66 percent of these new customers joining through digital channels. Today, three out of every four customers interact with BBVA on mobile devices and the number of digital transactions per customer per month has multiplied by 2.5 since 2020. Even more importantly, customer satisfaction continues to grow: our net promoter score (NPS) has improved 10 percentage points since 2019, and we remain leaders in our key markets.
BBVA is also a role model in sustainability. At the end of 2024 we achieved our target of channeling €300 billion into sustainable business since 2018, one year ahead of schedule.
Beyond our financial activities, at BBVA we are firmly committed to the places where we operate. Last year, we contributed to the recovery following the devastating DANA storm that impacted eastern Spain. From the first moment, BBVA put measures in place to support its customers in returning to normal in their lives and businesses, and to contribute to the recovery of the territory. Our commitment to the recovery of this region will continue in 2025.
Furthermore, together with the BBVA Foundation and the BBVA Microfinance Foundation, we allocated €567 million to social initiatives, benefiting nearly 106 million people and supporting cultural progress and innovation, while promoting inclusive growth.
A bank prepared for the future
Despite the global uncertainties, the economic outlooks for our main countries remain favorable. In Spain, we expect the economy to continue growing above the European average, bolstered by strong consumption and investment. In Mexico, activity remains strong, backed by its proximity to the United States and cost competitiveness, while low levels of banking penetration continue to provide the financial sector opportunities for growth. Turkey is showing favorable dynamics thanks to orthodox economic measures and its strategic position as a manufacturing powerhouse close to the European Union. In addition, we see positive dynamics and potential for the expansion of financial services in the main countries where we operate in South America.
These trends, combined with the strength of our franchises and our strategy based on innovation, digitization and sustainability allow us to face 2025 with optimism. In this regard, we expect BBVA to maintain profitability levels similar to those of 2024.
Europe is facing the challenge of accelerating growth and strengthening the continent’s competitiveness in an increasingly fragmented global environment. The European Commission estimates that the region needs an annual investment of more than €700 billion to modernize infrastructure, boost technological transformation and finance the energy transition. In order to address this challenge, the EU needs stronger, more efficient banks with the right scale to channel the enormous savings available to these investments.
It is in this context that we have proposed the union with Banco Sabadell, a transaction that poses a great opportunity for customers, employees and shareholders of both banks, as well as society as a whole. The integration combines the strengths of two highly complementary banks, so we can together achieve goals that would not be possible separately. Shareholders will benefit from the value generated from synergies, with greater potential for earnings per share appreciation and the commitment to maintain our value creation policy over the long-term, with increases in total shareholder return over time.
I would like to take this opportunity to thank you, our shareholders, for your firm support of the transaction at the Extraordinary General Meeting in July. We continue moving forward to obtain the pending approvals, so we can officially start the period for Banco Sabadell shareholders to join this great project.
Finally, after far surpassing the goals outlined in the 2019-2024 strategic plan, we are beginning a new strategic cycle. We carried out a comprehensive review of current trends and established new priorities for the 2025-2029 cycle, which will allow us to face future challenges and reinforce our position as a leader in the sector. We have also redefined our purpose: “Support your drive to go further.”
Among these new priorities, adopting a new perspective toward customers stands out, aiming to have a more profound, positive impact on their lives. Furthermore, we remain fully committed to sustainability, with an emphasis on growing in all business segments, and to fostering, throughout the organization, a value and capital creation mindset. In addition, we aim to maximize the potential of artificial intelligence and innovation by using data and next generation technologies. All of this will be possible thanks to our empathetic, winning team, focused on creating value for all stakeholders.
In this regard, I would like to thank each and every one of the nearly 126,000 people who make up BBVA. This team is a key pillar of our success and it is essential to underscore their dedication and commitment. I am convinced that together, we will continue to successfully face the challenges of the future.
And to you, our shareholders, I would like to reiterate my gratitude for your confidence and constant support, which drives us to continue consolidating our leadership in the sector and contributing to economic and social progress.
Letter from the Chief Executive Officer
Dear shareholders,
Over the past year, we achieved our best results ever, moving forward with determination in our strategy for profitable growth, and consolidating our leadership in efficiency and profitability in the European banking sector. This has allowed us to greatly surpass the targets we set for ourselves at the 2021 Investor Day. All of this despite facing an environment of uncertainty, marked by the gradual decrease in interest rates in many countries where we operate.
The BBVA Group’s net attributable profit reached €10.05 billion, our highest figure in history. This represents a 25 percent increase over the previous year.
This growth was bolstered by excellent evolution in net interest income, which rose 13 percent at constant exchange rates, and by solid growth in income from net fees and commissions, which increased 31 percent. This outstanding performance is a reflection of the momentum in our banking activity in the main markets where we operate, especially Spain and Mexico, where we continued to gain market share and strengthen our competitive position.
Operating expenses rose 18 percent year on year at constant exchange rates, due to growth in the workforce and the higher level of investments in recent years. However, these expenses rose less than income and the average inflation rate in the countries where BBVA operates. As a result, we continued to improve our efficiency, a key factor in our results, with a ratio that stands at 40 percent—226 basis points better than in 2023. Yet another year, we therefore remain one of the leading banks in efficiency among our group of European competitors.
Operating income, or the difference between the income generated and the costs incurred, reached €21.29 billion, up 30 percent from the previous year, excluding the impact of currency fluctuations.
Risk indicators remained in line with expectations. The cost of risk stayed stable at 1.43 percent, while the NPL ratio improved to 3.0 percent, and the coverage ratio rose to 80 percent.
Yet another year, BBVA’s profitability metrics have also improved. The ROE reached 18.9 percent, and ROTE 19.7 percent, well above the target of 14 percent set by the bank for the end of 2024. This profitability once again puts us in a leading position among European banks.
Thanks to these excellent results, we continued to create high value for you, our shareholders, with a tangible book value per share plus dividends 17.2 percent higher than the previous year. Regarding the Group’s capital, the fully loaded CET1 ratio remained strong, rising to 12.88 percent一well above the bank’s target range of 11.5 to 12 percent.
I would also like to underscore that this year we completed the 2019-2024 strategic cycle, far surpassing our forecasts and consolidating BBVA as a leading bank in growth, profitability and efficiency, with a unique profile among our European competitors. We remain firmly committed to creating value for all our stakeholders: customers, employees, shareholders, and society as a whole.
As for the main business areas, I would like to emphasize the following:
- Spain has benefited from 3.2 percent growth in GDP, which has made it possible to increase lending by more than 4 percent during the year, with a focus on the most profitable segments: commercial banking and consumer loans. The area’s profit rose to €3.78 billion, up 39 percent over the previous year thanks to the positive evolution of core revenue.
- In Mexico, with a GDP growth of 1.2 percent, our lending increased by 16 percent excluding currency fluctuations, with significant gains in market share. This momentum in activity has translated into growth in core revenue, which has offset the increase in costs amid an environment of gradual normalization of inflation. As a result, BBVA obtained a net attributable profit of €5.45 billion, up 5.8 percent from the previous year, excluding currency fluctuations.
- Turkey posted a net attributable profit of €611 million in 2024, a 16 percent increase over the previous year. This was possible thanks to growth in fees and commissions and NTI, which helped to offset pressure on net interest income; and the increase in provisions to normalized levels. This demonstrates the strength of our franchise in the country in a macroeconomic environment that remains complex, despite showing positive signs thanks to lower inflation rates.
- South America improved its net attributable profit, reaching €635 million. This was due to solid core revenue and greater lending, which increased 17 percent year over year, especially in commercial banking.
BBVA’s notable strengths have allowed us to obtain our best results ever. First, we have franchises that are leaders in their respective countries, with market shares that position them among the largest banks. We have managed to increase this market share in nearly all countries. Second, our results are a reflection of the success of our strategy, based on digitization, innovation and sustainability.
Finally, I would like to express my sincere gratitude to the nearly 126,000 people who work at BBVA for their dedication and hard work, and to all of you, our shareholders, for your constant support and confidence.
Kind regards,
History of BBVA
The history of BBVA is the history of many different people; people who have been a part of the more than one hundred financial institutions that have joined our corporate journey since it first began in the mid-19th century. Today at BBVA, we work to to bring the age of opportunity to everyone.
BBVA in the world
BBVA is a global financial group with a customer-centric vision, currently serving more than 77,2 millions active customers and having more than 125,000 employees.
BBVA operates in more than 25 countries, has a leading position in the Spanish market, is the largest financial institution in Mexico and boasts leading franchises in South America and Turkey. It also has an important investment, transactional and capital markets banking business in the USA.
BBVA contributes with its activity to the progress and welfare of all its stakeholders: shareholders, clients, employees, providers and society in general. In this regard, BBVA supports families, entrepreneurs and companies in their plans, and helps them to take advantage of the opportunities provided by innovation and technology. Likewise, BBVA offers its customers a unique value proposition, leveraged on technology and data, helping them improve their financial health with personalized information on financial decision-making.
Basic data
Relevant data of the BBVA Group (consolidated figures) at 31-12-2024. This section contains all the updated quarterly figures on the balance sheet and income statement, and other relevant data.
More financial information is available on the Shareholders and Investors website.
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Business Units Business Units
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Javier Rodríguez Soler Sustainability¹ / Corporate & Investment Banking
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Jaime Sáenz de Tejada Commercial Client Solutions
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David Puente Retail Client Solutions
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Murat Kalkan Digital Banks
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Jorge Sáenz de Azcúnaga Country Monitoring²
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Peio Belausteguigoitia Country Manager Spain
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Eduardo Osuna Country Manager Mexico
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Mahmut Akten Country Manager Türkiye
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Global Functions Global Functions
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Luisa Gómez Bravo Finance
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José Luis Elechiguerra Global Risk Management
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Transformation Transformation
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Carlos Casas Engineering
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Paul G. Tobin Talent & Culture
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Antonio Bravo Data⁴
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Strategy Strategy
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Victoria del Castillo Strategy & M&A
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Paula Puyoles Communications
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Juan Asúa Senior Advisor to the Chair
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Legal and Control Legal and Control
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María Jesús Arribas Legal
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Domingo Armengol General Secretariat
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Ana Fernández Manrique Regulation & Internal Control³
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Joaquín Gortari Internal Audit³
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Organizational chart
Organizational structure
BBVA’s organizational structure meets the objective of continuing to promote the transformation and businesses of the Group, while advancing in the delimitation of executive functions.
The Chair is responsible for the management and proper functioning of the Board of Directors, the supervision of the Group’s management, institutional representation, and leading the Group’s strategy and transformation process. Meanwhile the Chief Executive Officer (CEO) is in charge of the daily management of the Group’s businesses, reporting directly to BBVA’s Board of Directors.
Additionally, certain control areas (Internal Audit and Regulation & Internal Control) report directly to the Board of Directors through its corresponding committees.
Strategy
BBVA’s strategy is based on three global trends with a critical role in the transformation of the economy: digitization, innovation and sustainability, both from a decarbonization and inclusive growth perspective
- Firstly, digitization continues to consolidate with an increasing presence in all economic sectors. The growth potential is evolving towards a value proposition and personalized advice with a positive impact on the customer´s life beyond a pure digital offering.
- Secondly, innovation. 2023 has been the year in which generative artificial intelligence has shown in a very preliminary way its great potential for disruption in multiple economic sectors, revolutionizing the relationship with the customer, automating processes and changing the ways of working to increase productivity. Other technologies such as blockchain quantum computing, cloud processing, continue to advance and generate a real era of opportunities for society at large.
- Lastly, sustainability. The fight against climate change is already having a strong impact on the competitive dynamics of a multitude of sectors, which is expected to increase even more in the future. The decarbonization of the economy is consolidated as the greatest economic disruption of the last century and one of the main challenges facing humanity, where the banking sector has a key role in achieving zero emissions objective. Innovation and new technologies are essential in this regard.
Purpose and values
BBVA’s strategy revolves around a single Purpose: “To bring the age of opportunity to everyone”. Thanks to innovation and technology, BBVA seeks to have a positive impact on the lives of people and on the businesses of companies, providing access to products, advice and solutions that allow its customers to make better decisions about their finances and achieve their vital and business purposes.
Likewise, the Group is based on solid values: customer comes first, we think big and we are one team. These values and their associated behaviors are the guide for action in all decisions made by all the people who are part of the BBVA Group and help them make the Purpose come true:
The customer comes first
BBVA places customers at the center of its activity, before anything else. The Bank aspires to take a holistic customer vision, not just financial. This means working in a way which is empathetic, agile and with integrity, among other things.
- We are empathetic: we take the customer’s viewpoint into account from the outset, putting ourselves in their shoes to better understand their needs.
- We have integrity: we always act honestly, in accordance with the law and BBVA’s rules and policies. We do not tolerate inappropriate behavior and always put the customer’s interests first
- We meet their needs: we are swift, agile and responsive in resolving the problems and needs of our customers, overcoming any difficulties we encounter..
We think big
It is not about innovating for its own sake but instead to have a significant impact on the lives of people, enhancing their opportunities. BBVA Group is ambitious, constantly seeking to improve, not settling for doing things reasonably well, but instead seeking excellence as standard.
- We are ambitious: we set ourselves ambitious and aspirational challenges to have a real impact on people’s lives.
- We break the mold: we question everything we do to discover new ways of doing things, innovating and testing new ideas which enables us to learn.
- We amaze our customers: we seek excellence in everything we do in order to amaze our customers, creating unique experiences and solutions which exceed their expectations.
We are one team
People are what matters most to the Group. All employees are owners and share responsibility in this endeavor. We tear down silos and trust in others as we do ourselves. We are BBVA.
- I am committed: I am committed to my role and my objectives and I feel empowered and fully responsible for delivering them, working with passion and enthusiasm.
- I trust others: I trust others from the outset and work generously, collaborating and breaking down silos between areas and hierarchical barriers.
- I am BBVA: I feel ownership of BBVA. The Bank’s objectives are my own and I do everything in my power to achieve them and make our Purpose a reality.
Strategic priorities
Guided by its Purpose and values, BBVA's strategy is structured around six strategic priorities:
1 - Improving our clients’ financial health
BBVA aspires to be its customer's trusted financial partner, helping them to improve their financial health by offering personalized advice based on technology and the use of data.
Money management is one of the greatest concerns for people. BBVA wants to help its customers improve their financial health in two ways:
- On the one hand, by supporting them in the day-to-day management of their finances, helping them understand and be aware of their income and expenses, management of future needs, capacity to save, etc.
- On the other hand, helping clients to make the best financial decisions to achieve their vital and business goals in the medium and long term through personalized advice.
2 - Helping our customers transition toward a sustainable future
Climate change is a challenge that urgently needs to be addressed, but it is also a major business opportunity for the financial sector. The decarbonization of the economy will have an impact on all industries and on the way people move, consume or furnish their homes, requiring significant investments that will last for decades to come.
Additionally, the Bank has an opportunity in the development of inclusive growth. The current environment, with high digitization and use of data, makes it easier to provide an efficient service and with a better understanding of customer behavior. This environment allows the development of new business opportunities that favor inclusive economic development, supporting disadvantaged sectors and inclusive infrastructures, as well as mass banking leveraged on digital channels and new relationship models.
3 - Reaching more customers
Scale is increasingly critical in the banking business. BBVA aims to accelerate profitable growth, supporting itself through its own channels and where the customers are (in third-party channels).
In this sense, BBVA has identified the payments, insurance, asset management and cross-border business activities of companies as key drivers of profitable growth, as well as the value segments of SMEs and private banking.
The key role of innovation in the growth of BBVA implies the Group's firm commitment to new business models such as digital neobanks and the creation of BBVA Spark, that offers a comprehensive proposal of financial services to accompany companies innovative in its different phases of growth.
4 - Driving operational excellence
BBVA is committed to providing the best experience possible and is transforming its model of customer relations to adapt to changes in customer behavior. To do so, it provides access to its products and services through simple processes. The role of the commercial network is increasingly more focused on transactions of greater added value for customers. Interactions of lower added value are redirected to self-service channels, thus reducing unit costs and increasing productivity.
The transformation of the relational model is accompanied by a change in the operational model, focused on process reengineering in the search for greater automation and improved productivity, as well as speedy delivery to the market of new products and functionalities.
This is not forgetting disciplined management of both financial and non-financial risks and optimized use of capital key factors for consistently achieving a return higher than the cost of capital.
5 - The best and most engaged team
The team continues to be a strategic priority for the Group. A diverse and empowered team, with an outstanding culture, guided by the BBVA Purpose and values and driven by a model of talent development which provides growth opportunities for all.
BBVA works to promote the growth and training of the people who make up the Group, who have the necessary skills, knowledge and experience to achieve strategic objectives efficiently and effectively. Also to ensure that employees live the values and behaviors of the Group. People want to be part of companies that are inspired by purpose, with an engaging culture and values that foster diversity, inclusion, equality, social impact, and recognition of work.
6 - Data and technology
Data and technology are obvious accelerators to achieve our strategy. The commitment to developing advanced data analysis capacities, together with secure and reliable technology, allows the creation of outstanding high-quality solutions that help create competitive advantages.
The use of data and new technologies also generates the opportunity for increasingly global processes which can be used in the different geographies and are easily scalable.
Sustainable and responsible business model
In 2019, BBVA undertook a strategic rethinking process to further enhance its transformation and adapt to the key trends that are changing the world and the finance industry. Two of the primary trends identified are the fight against climate change and the growing importance of social inclusion. In this context, the strategic plan approved by the bank's Board of Directors in 2019 seeks to accelerate this transformation and the achievement of its purpose. The plan encompasses six strategic priorities, including "helping customers transition to a sustainable future" and "improving the financial health of our customers."
The fight against climate change poses one of the greatest disruptions in history, with unprecedented economic consequences. All actors in our global community (governments, regulators, companies, consumers and society in general) have to adapt to these changes.
The commitment to sustainability, responsible banking and the creation of long-term value for all stakeholders is reflected in the bank's various policies. Specifically, BBVA's Sustainability Policy sets out and establishes the general principles and main objectives and guidelines for the Group's management and control in the area of sustainable development. The policy seeks to achieve a balanced approach to economic development, social development and environmental protection.
BBVA has two key focuses of action in the sustainability domain:
- The fight against climate change and the protection of natural capital as drivers of the joint global effort to accelerate the shift to a net-zero emissions economy by 2050.
- Inclusive growth, where BBVA catalyzes change, thereby enhancing the well-being and economic growth of society, leaving no one behind and bringing the age of opportunities to everyone.
Based on these two focuses of action, BBVA has set three strategic sustainability objectives:
- Boost the growth of the Group's business through sustainability. Identify new opportunities, innovate by developing sustainable products and offer guidance to individuals and enterprises, while embedding sustainability risks in the Group's management processes.
- Achieve greenhouse gas emission neutrality. Reduce the Group's direct emissions and indirect emissions by helping customers to cut their own emissions, thus achieving net zero by 2050 at the latest, in line with the more ambitious goals of the Paris Agreement.
- Promote integrity in our relationship with stakeholders. Ensure a responsible relationship with our customers and suppliers, promote diversity and inclusion in our team, enhance transparency and encourage investment in the community.
The global Sustainability area is responsible for designing and supporting the execution of BBVA's strategic sustainability agenda and the development of business in this area, setting sustainability targets, and driving and coordinating the lines of work in this sphere conducted by the various areas. Therefore, implementing the sustainability strategy is a cross-cutting endeavour. It is the responsibility of all areas to progressively integrate sustainability into their strategic agenda and work dynamics. The area is responsible for raising awareness of BBVA's sustainability principles and aims while advising the executive units in charge of implementing them and ensuring that they are embedded in their activities and internal procedures.
Sustainable finance
Banks play a pivotal role in the fight against climate change and in achieving the United Nations Sustainable Development Goals, thanks to their unique position to mobilize capital through investment, lending, issuance and advisory functions. There are a number of key ways in which we can contribute to this challenge. First, by providing innovative solutions to customers to help them transition to a low-carbon economy and by supporting sustainable finance. Secondly, we systematically mainstream social and environmental risks into our decision-making.
For BBVA, sustainability is already a lever for growth. In November 2022, BBVA again raised its sustainable mobilization target to €300 billion between 2018 and 2025, a threefold increase over the initial target.
Commitment to the community
BBVA's 2021-2025 community commitment focuses on communities or groups in conditions of vulnerability, inequality or lack of protection.
The ultimate goal of the plan is to provide resources, tools and support to improve the lives of disadvantaged people and thus contribute to inclusive growth. We seek to ensure that the benefits of economic growth are distributed fairly across society, thereby creating opportunities for everyone and leaving no one behind.
In the period 2021-2025, BBVA and its foundations will allocate €550 million to social initiatives to support inclusive growth in the countries where it is present. This is the most ambitious social plan launched to date by the bank.
Through a range of initiatives, BBVA will support five million entrepreneurs, help more than three million people receive a quality education and train one million people in financial literacy. In addition, the BBVA Microfinance Foundation will provide more than €7 billion in microloans. In total, these programs are expected to reach 100 million people during this period.
The 2021-2025 plan strives to respond to the key social challenges in each region. BBVA's community commitment is complementary to its pledge to channel €300 billion in sustainable finance over the 2018-2025 period.
The 2025 Community Commitment addresses four areas of action: reducing inequality and promoting entrepreneurship; creating opportunities for everyone through education; supporting research and culture; and encouraging volunteering among employees:
Reducing inequality and promoting entrepreneurship
BBVA undertakes initiatives to reduce social and economic inequality and promote entrepreneurship. The bank also promotes the financial inclusion of unbanked communities, and improves the financial health and resilience of people with limited access to financial services or those who are underserved.
Such activities include: support for low-income entrepreneurs through the BBVA Microfinance Foundation and other programs to support entrepreneurs, training in financial literacy to empower the population, promotion of financial inclusion, employability and digitalization, and social assistance programs for Ukraine war refugees.
- BBVA supports vulnerable entrepreneurs through various initiatives. One of the key players in this regard is the BBVA Microfinance Foundation, which closed 2022 cementing its position in the microfinance sector and celebrating 15 years of activity in which it has served more than six million entrepreneurs in five Latin American countries. For the fourth consecutive year, it has been recognized by the Organization for Economic Cooperation and Development (OECD) as the leading foundation in terms of contribution to development in Latin America.
- Financial education and literacy: At BBVA we believe in the potential of financial literacy as a key driver to improve financial health and aid the transition to a more sustainable economy. The 2021-2025 Global Financial Education Plan aims to train two million people and reach 50 million people receiving BBVA content on this subject. The plan, deployed in all countries within BBVA's footprint, has three lines of action in financial education: for society, to support businesses, and to encourage collaboration. In 2008, the bank launched its first Global Financial Education Plan. From then until 2022, BBVA has offered training programs in financial knowledge and skills in all the countries where it is present.
- War in Ukraine: In 2022 BBVA launched a community response plan to Russia's invasion of Ukraine to help alleviate the effects of the humanitarian emergency triggered by the war.
Creating opportunities for everyone through education
BBVA offers a wide range of initiatives to promote access to high-quality education. This includes programs to reduce the digital education gap, scholarships for access to high-quality education, and programs for the development of values and skills and in support of higher education and vocational training.
In addition, the bank partners with public education systems to create free, high-quality content that is distributed through a range of channels.Key initiatives in the field of education included:
- Aprendemos juntos 2030, a project recognized by the United Nations for its contribution to the SDGs. The contents of this initiative are related to a greener and more inclusive future and include the involvement of leading international figures.
- Chavos que Inspiran: The BBVA Mexico Foundation focuses its activities on education through its flagship program “Chavos que Inspiran” (Kids who Inspire). This initiative aims to transform the lives of young people with limited resources through scholarships and mentoring for 10 years. As a result of this project, it is estimated that 8 out of 10 scholarship recipients will be the first in their families to graduate from university, rise above the poverty line and achieve a socio-economic level that would otherwise have been unattainable for four generations.
- Educación Conectada is an initiative launched in 2020 by BBVA and the Fad Juventud Foundation in Spain, which aims to reduce the digital divide in the education system by promoting the digitalization of the entire educational community, from school management and teachers to families and students.
Support for research and culture
BBVA develops, mainly through the BBVA Foundation (“BBVAF”), various initiatives to support researchers and creators in the fields of science, culture and business, cultural reference institutions and scientific dissemination. The direct promotion of scientific research is one of the levers on which the FBBVA relies, along with the recognition of talent through awards such as the BBVA Foundation Frontiers of Knowledge Award.
Volunteering
The bank's corporate volunteering initiatives promote the collaboration of employees to generate a significant social impact, increase pride in belonging, satisfaction and productivity, and position BBVA as a benchmark company in corporate volunteering, increasing its attractiveness to existing and potential employees.
BBVA’s Code of Conduct
The Code of Conduct establishes the behavioral guidelines that, according to the principles of the BBVA Group, ensure that conduct adheres to the internal values of the Organization. To this end, it establishes the duty to respect applicable laws and regulations for all its members in an integral and transparent manner, with the diligence and professionalism that correspond to the social impact of financial activity and to the trust that shareholders and customers have placed in BBVA.
The Code was approved by the BBVA Board of Directors on July 30, 2024.
BBVA's Whistleblower Channel
A fundamental mechanism to guarantee the effective application of the regulations and guidelines of the Code of Conduct is the Whistleblower Channel, through which not only BBVA employees, but also other third parties not belonging to the BBVA Group can can confidentially and, if they wish, anonymously report any conduct that does not adhere to the Code of Conduct or that violates applicable legislation, including human rights-related complaints.
The Compliance area will handle complaints diligently and promptly. The information will be analyzed objectively and impartially and the identity of the whistleblower will be kept confidential. Those who report facts or actions in good faith through the Whistleblower Channel will not be subject to retaliation or suffer adverse consequences for this communication.
This Channel allows you to maintain, if you wish, a dialogue with the Manager of your complaint. For this purpose, we have designed a system (secure mailbox) that will allow you to communicate with BBVA, preserving your anonymity at all times.
The Whistleblower Channel is available 24 hours a day, 365 days a year from any computer or cell phone.
If you observe or someone informs you of an action or situation related to BBVA that may be contrary to the regulations or the values and guidelines of our BBVA Code of Conduct, please report it through:
Submit report on Whistleblowing Channel
The Whistleblower Channel is not the appropriate channel for dealing with customer complaints.
BBVA’s tax strategy
BBVA’s corporate principles for tax issues and fiscal strategy, approved by the Board of Directors.
BBVA Due Diligence
Know more about our regulatory framework, financials reports, Corporate Governance and Corporate Integrity Models.